Privacy Policy

My Neighbourhood Mechanic is dedicated to protecting the privacy of your personal information. As of January 1, 2004, all businesses are required to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This legislation grants individuals specific rights regarding the privacy of their personal information.

My Neighbourhood Mechanic offers services and information to a broad range of individuals. In the course of doing so, we may need to collect personal information for a number of reasons, including (i) understanding your needs, (ii) fulfilling legal, regulatory and contractual obligations, (iii) facilitating the delivery of services and information, (iv) maintaining your contact details, and (v) providing information about our services and offerings. We do not sell personal information to third parties.

Personal Information

Personal information refers to any information about an identifiable individual. This may include details such as your name, address, phone number, vehicle identification, or any other information relevant to the delivery of our services and information.

Collection of Your Personal Information on Our Website

We gather personal information through a variety of forms and applications on our website. This information is stored in secure databases located on our Internet servers, or on those of third parties who may be engaged to provide such services. Online applications requesting personal information are generally identified as such on the website.

Consent and Disclosure

In most instances, we will request your consent before collecting, using, or disclosing personal information. Consent may be provided in writing or implied, and may be given verbally, electronically, or through an authorized representative. Individuals are entitled to withdraw their consent to the collection, use, and disclosure of personal information at any time, subject to legal and contractual limitations and reasonable notice. In some cases, consent may be implied through an individual's conduct. In certain circumstances, we may disclose personal information — for example, when disclosure is required or permitted by law or ethical obligations, when the individual has consented to the disclosure, when necessary to establish or collect fees, or when a third party is engaged to provide administrative services on our behalf (such as Internet or computer-related services) and that third party is subject to privacy obligations.

Security and Access

My Neighbourhood Mechanic takes all reasonable measures to safeguard personal information from unauthorized access, alteration, or disclosure. These measures include the use of secure Internet servers, restricted file access, technological safeguards such as security software and firewalls, and internal controls.

Individuals may request access to any personal information we maintain about them. Summary information will be provided upon request. More detailed requests that involve retrieval costs may be subject to our standard professional service fees.

An individual's right to access their personal information is not unlimited. We may refuse access where such refusal is required or permitted by law, where the information pertains to existing or anticipated legal proceedings, where granting access would unreasonably affect the privacy of others, where necessary to protect our company's rights and property, or where the request is frivolous in nature. Certain ethical, procedural, or confidentiality requirements may also restrict access in specific situations. Where My Neighbourhood Mechanic denies a request for information, we will provide an explanation for the denial.